Santa’s Grotto
Add a little magic to the festive season with a visit to see Santa Claus, at CastleCourt Shopping Centre. Located on our first floor (opposite the food court), you can find Santa and his busy elves in the Winter Wonderland grotto, ready to meet and greet the children with joy!
We are working around the clock to check who’s on the nice list, welcoming children from the 16th November to the 24th December.
November Opening Hours
- Saturday 16th - 2pm - 5.30pm
- Sunday 17th - 12pm - 5.30pm
- Monday 18th - Friday 22nd - 11am - 5.30pm
- Saturday 23rd - 10.30am - 5.30pm
- Sunday 24th - 12pm - 5pm
- Monday 25th - Wednesday 27th - 11am - 5.30pm
- Thursday 28th - Friday 29th - 11am - 7.30pm
- Saturday 30th - 10.30am - 5.30pm
December Opening Hours
- Sunday 1st - 12pm - 5.30pm
- Monday 2nd - Wednesday 4th - 11am - 5.30pm
- Thursday 5th - Friday 6th - 11am - 7.30pm
- Saturday 7th - 10.30am - 5.30pm
- Sunday 8th - 12pm - 5pm
- Monday 9th - Friday 13th - 11am - 7.30pm
- Saturday 14th - 10.30am - 5.30pm
- Sunday 15th - 12pm - 5.30pm
- Monday 16th - Friday 20th - 11am - 7.30pm
- Saturday 21st - 10.30am - 5.30pm
- Sunday 22nd - 12pm - 5.30pm
- Monday 23rd - 11am - 7.30pm
- Tuesday 24th - 11am - 3pm
Price List
Santa visit + gift: £8.00
Photo frame + photo inside: £6.50
Bauble + photo inside: £6.50
Snowglobe + photo inside: £8.00
Glitterbox + photo inside: £9.00
Keyring + photo inside: £4.00
Packages:
Visit + 3 framed photos: £25.00
Visit + framed photo + snowglobe: £20.00
Visit + framed photo + bauble: £20.00
Visit + framed photo + glitterbox: £22.00
Grotto Accessibility
Lifts are located at the Royal Avenue entrance and the Smithfield Market entrance. Escalators and stairs are also available throughout the mall.
Families With Additional Needs
During the first hour of every morning, we operate a ‘quieter hour’ where the music is turned down.
Please advise the elf on the grotto gate that your child has additional needs. The elf will communicate this to Santa and do their very best to assist you inside the grotto.
Where is the grotto located?
You can find our Grotto located on the 1st floor, opposite the food court.
Is booking required?
Families are invited to queue on the 1st floor for the Grotto. Please take note of signage which will indicate wait times at the queue.
Can my child or children go into the grotto on their own?
All children must be accompanied by a parent or guardian.
Is there access for wheelchairs and buggies?
Yes, we have lifts located around at the Royal Avenue entrance and the Smithfield Market entrance for wheelchair users and prams.
Can I take photographs on my mobile phone?
Due to child safety reasons, we do not allow photography in the Grotto other than the camera operated by our elves.