We have an array of facilities at CastleCourt Shopping Centre to suit individual needs, including our shop mobility service, child safe shopping, parent rooms and much more.

Customer Service

Should you have any queries or need assistance, you can contact a member of our team on 028 9023 4591.

Alternatively, we are available by message on Facebook and Instagram during opening hours.

We love getting your feedback, so please don’t hesitate to get in touch.

Changing Places Facility

CastleCourt now provides fully accessible toilet facilities for people with profound disabilities. The facility is wheelchair accessible and offers a height-adjustable adult-sized changing bench, a ceiling track hoist, and plenty of space for carers. It is located on the first floor beside Argos.

CastleCourt is the first shopping centre in Northern Ireland to have a Changing Places facility installed with most others located in public buildings such as leisure centres and town halls.

Shop Mobility Service

We provide specific parking spaces situated close to the centre entrances for disabled shoppers. Accessible toilets are located on the first floor, beside Superdrug.

Shop Mobility store makes shopping more accessible for those who need it. Wheelchairs and scooters are available for hire from the store located just outside the centre on Queen Street. Please visit their website for opening hours. For further information contact Shop Mobility on +44 (0)28 9080 8090.

Free WiFi Service

CastleCourt now provides a free WiFi service for its customers. To access it, simply log on to _CastleCourt and begin browsing. We are also pleased to announce that we are Friendly WiFi accredited which means that you can allow your children to browse the web worry-free.

Secure & Safe

CastleCourt provides you with a safe shopping experience. We employ a number of overt security measures, but also operate a number of unseen, covert security measures for your protection.

No Smoking

CastleCourt operates a strict ‘No Smoking’ policy. We would like to advise all visitors to the centre that the use of both traditional cigarettes and e-cigarettes is not permitted in CastleCourt at any time.

Most major attractions and many shopping centres across the UK and Ireland adopt this approach and you are unable to use vaping products in airports, hospitals and on public transport.