Covid 19 safety at CastleCourt Shopping Centre: 2021

Posted on 27th April 2021

In line with the government’s guidelines, we are delighted to welcome you back to CastleCourt Shopping Centre from 30th April 2021.

The health and safety of all employees and visitors remains our top priority. To support this, we ask you to continue to adhere to the Covid-19 safety measures we have put in place.

Centre Access

As each of our doorways present two access points to the centre, we are operating a ‘one door for entry / one door for exit’ system. These entry and exit points are clearly marked and guided by staff.
Upon entry to the centre, a one-way system is visible via the floor arrows. Please utilise this one-way system when making your way through the mall.

Washing your hands / Hand Sanitising Facilities

Hand sanitising stations are available at the following locations:

  • The Royal Avenue entrance
  • The Berry Street entrance
  • The West Street entrance
  • The car park – mall entrance (located on the second floor)
  • The outdoor dining area on our rooftop (6th floor car park)

Please rest assured that we have taken great care when choosing hand sanitiser for our customers, and that we have installed a biocidal sanitising liquid, approved by the World Health Organisation. Hand washing facilities are also available at the public toilets on our second floor, which are also regularly sanitised on a continuous schedule by our cleaning team.

Face Coverings Are Mandatory

As well as implementing these social distancing measures, we ask all customers to wear a face mask when entering the centre, unless you are medically exempt.

Safe Shopping Instore

All retailers have installed protective screens on cash registers and social distancing dots for queuing outside stores.

Our Food Court seating area is currently closed, under guidance from the executive. As an alternative, you may consume your food and beverages at our outdoor seating area, located on our 6th floor. You can access the 6th floor via stairs or the lifts.

We have closed the secondary toilets (at the food court) to manage social distancing in this area. Please be assured, should you need to use the toilet facilities, you can still access the large public toilets on our second floor beside Superdrug.


We thank you for your patience during this time, and look forward to welcoming you back! Should you have any queries, please contact our customer relations team via

CastleCourt Centre Management.